TERMS & CONDITIONS

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TERMS & CONDITIONS

Terms applying to all our clients’ agreements in consideration of the agreements made herein, and for the good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:

1.            General

1.1         Please read the Terms and Conditions below carefully before committing to purchase a programme of learning/study or enter an apprenticeship from Exalt Training Ltd.  These Terms and Conditions are set out to protect you; our valued customer, and us; the education provider, with your statutory rights in relation to Your responsibility, Course content, transferring course content, practical training, Appeals, Disclaimer of Warranties and Limitation of Liability, Waiver, Payment, Copyright, Cancellation, Data Protection and any other statutory right not covered within this list.

1.2         Exalt Training Ltd deliver professional courses of study and stand-alone accredited qualifications in line with current qualification frameworks.  The Company also deliver a wide variety of Career and Personal Development courses.  All courses are delivered to a high professional standard by qualified Skills Coaches and Assessors.  All Skills Coaches hold the required level of sector expertise, including any professional recognition as required by the awarding bodies for the qualification being delivered i.e, Dental Nurse Skills Coaches are certified with a General Dental Council Registration number.  All Skills Coaches are also qualified to a minimum of Level 4 Certificate in Education and Training, or are enrolled on and completing the qualification.

1.3         The Company also places a high priority in Continued Professional Development with all staff.  Training is undertaken monthly to ensure all staff remain competent within role placing high priority on all changing legislation to maximise the customer journey and ensure our staff remain current and informed in their individual areas of expertise.

1.4         All Training will be delivered in agreement with agreed course schedules as per the course/programme being undertaken. Relevant course material will be provided for each Learner including access to Learner Management System (BUD). The Learner will be expected to provide their own notebooks, writing tools and any additional stationery they require.

1.5.        Exalt Training Ltd will strive to train all Learners to a high standard and that all reasonable efforts will be made to help Learners that find learning in a course environment challenging through carrying out alternative teaching formats where possible.

1.6.        Due to the nature of all qualifications, they are constantly being reviewed by awarding bodies for improvement.  As such Exalt Training Ltd will work constantly to update course content to ensure it is relevant with the qualification being delivered.  If you have a query on content and believe it is outdated, please highlight the perceived error to your Tutor.

2. Terms applying to all our client agreement

2.1         In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as detailed below in paragraphs 3 onwards.

3.            Definitions

3.1         For the purposes of these terms; Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.  ‘We’ and ‘us’ means Exalt Training Ltd who will provide the services to you.  ‘You’ means the student/apprentice receiving the services.

3.2         ‘Course’ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.  ‘Course Materials’ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format, and which are required by the student to complete the course.

4.            Your Responsibilities

4.1         We confirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free.  You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.

4.2         For all privately funded courses purchased after 1^st June 2022 you will be granted access to complete your purchased course for a period of 18 months.  If you require more time on program to complete the course, you will be able to discuss this with our Partnerships Team or your Skills Coach. If you are intending to take a break in learning from your course for a period of 6 months or longer you are required to notify us in writing at our registered address (7 Leanne Business Centre, Wareham, Dorset, BH20 4DY) or by email to enquiries@exalt-training.com.  Continuation of your course will incur a £40 reactivation/administration fee.

4.4         You are required to notify us, either in writing at our registered address or by e-mail (enquiries@exalt-training.com), of any changes to your postal address, contact telephone number, contact e-mail address, forename or surname.  If you do not notify Exalt Training Ltd in any of the changes in this paragraph and you are sent to our 3^rd party partners for location an immediate £40.00 fee for administration will be raised against you.  Exalt Training Ltd would also invoice you the overall cost of this 3^rd party investigation.

4.5         We will provide you with paper based or digital resources and access to our online portal to make a success of your learning programme.  Please ensure that you have access to a tablet, laptop and internet.

4.6         Exalt Training Ltd will expect that all learners will arrive on time for every training session booked and remain until each class is concluded.  If a learner experiences any injuries or illnesses that affect attendance, they must advise the Skills Coach immediately and must not put other learners or any other course attendee at risk.

5. Transferring Course Content

   5.1 Exalt Training Ltd retain the sole discretion concerning whether a course may be transferred from you to a third party.  Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.

   5.2         We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer you must email us at enquiries@exalt-training.com with details of your request. We will treat all justifiable requests as compassionately as possible.

   5.3         If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard £40.00 course transfer fee.  If the course being transferred too is of less value than that of the original course a credit note will be provided for the difference in price to be used towards the price of a future course provided by us.  This credit note will only last a maximum of 18 months from date of issue.

   6.            Practical Training

   6.1         The topics covered during any practical training will be as close as possible to those stated on our website.  However, if we are having to make any minor changes to your practical training, we reserve the right to do so.  We will give you as much notice as possible if this occurs.

   6.2         All outstanding course fees, or instalments as agreed within this agreement, must be paid in full before your practical training is due to commence.

   6.3         Any course materials offered free as part of the course delivery will be provided to you on the first day of your training.

   7.            Appeals

   7.1         You have a right to appeal the outcome of an assessment on the grounds that you do not agree with the assessment decision made by the Assessor/Coach/Marker, or that the assessment procedures have not been carried out properly. If you wish to appeal, you must submit written notice to the Quality Manager at our registered address within five days of receiving notification of the grade or assessment or email: complaints@exalt-training.com. Your notice must include your intention to appeal and the grounds for appeal. You must also then provide a full case, in writing, within a further fourteen calendar days.

7.2         The Quality Manager will review the submission and assessment material with the Internal Verifier for the final grading. Their decision is final, and you will be advised of the outcome in writing.

7.3         For information on our appeals policy and procedure, please review our Complaints Policy https://exalt-training.com/wp-content/uploads/2022/05/Exalt-Training-Ltd-Complaints-Policy.pdf  or contact complaints@exalt-training.com

8. Disclaimer of Warranties and Limitation of Liability
   
   8.1 Exalt Training Ltd warrant that we will carry out the service to you with a reasonable level of care and skill.  If you require any changes to these terms, please request such changes in writing to the registered address given above.

   8.2         Any liability under any agreement between you and us shall be limited to any sums paid by you to us.

   8.3         As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part.  We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment.  Any liability that does arise will be limited to the course fee paid.

   8.4         We are not qualified to provide you with advice regarding health problems.  If you require any such advice, we recommend you seek the opinion of your doctor or any other medical practitioner.  Any holistic health care advice we do provide should be treated as congruent to, and not an alternative for, accustomed health care.

   8.5         Exalt training Limited provides apprenticeships and privately funded courses to students to reach a standard where a certificate, diploma or qualification is awarded.  At no time do we guarantee full time employment due to the enrolment or completion of any courses/apprenticeships we offer.

   8.6         Some courses which customers/learners enrol will require placements prior to their third scheduled classroom lesson.  The courses/qualifications which are included in this area include dental, early years and adult care currently advertised however Exalt Training retains the right to include further types of courses/apprenticeships also being covered by this policy in the future.

   8.7         At time of enrolment onto a course all customers/learners will be given the specific requirements for the course before any financial package is sold.

   8.8         Exalt Training Ltd is not responsible for learners to gain the right to study in the United Kingdom and any work or student visa’s remain the sole responsibility of the learner themselves.  Furthermore, we shall expect all student/learners/customers to be solely responsible for attaining the correct information and permission to study in the United Kingdom ensuring that they obtain the correct Visa.  Any purchase of goods/courses without the learners first seeking this clarification will not be eligible for any refund of monies paid.

   8.9         Please be aware that students/learners/customers must have enough time left on any Visa to complete the course of study/record of experience document and if they do not; no refunds will be given to any learner who attempts to cancel the course outside of 14 calendar days.

   9.            Waiver

   9.1         None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.

   10.         Payment

   10.1       All outstanding debts to us must be made before we will issue you with a diploma or certificate.  We reserve the right to refuse enrolment on any of the courses we offer.

   10.2       If you are using a credit agreement from Exalt Training Ltd. to pay for a programme of learning/course of study and you or your employer is paying this by instalments, you or they agree to pay the instalments promptly and, on the dates, specified in the credit agreement, irrespective of the speed at which you are studying.  If for whatever reason a person other than the learner is paying for the course by instalment plan, the learner will be individual who is deemed culpable if any payments are missed unless specified in the credit agreement terms. 

10.3       If you are paying by instalments and you miss a payment, we will notify you by telephone, email and then letter. If payment is not made within 5 working days of the issue of the letter, the course account and study will be locked/stopped.  We reserve the right to charge a £40.00 administration fee in these cases to unlock the account once payment is made (this will be looked at on a case-by-case basis).  Only one £40.00 administration fee can be charged during a calendar month. Please refer to 10.7 if further payments are not made.

10.4       Payment can be through an Instalment Plan option; Exalt Training Ltd will recover the credit agreement over agreed monthly instalments (maximum of five instalments) from the month after your initial deposit is taken to enrol you to your chosen course of study.  These payments must be actioned by the debtor and we recommend setting up a standing order to ensure no payments are missed.  These payments will be in line with the schedule highlighted in the credit agreement and sent electronically to the e-mail address given during your enrolment and in your first invoice.

10.5       If you have chosen to pay for the course by the instalment option; you agree to the schedule of payments in the credit agreement given at time of purchase/enrolment. If you are unable to pay your instalments, please email  finance@exalt-training.com

10.6       The course fees are due in full even if you decide to withdraw from the course after your mandated 14 calendar day cooling off period.  In the event of non-payment of instalments where the instalment is more than 1 week overdue, the learner/customer will be suspended immediately upon non-payment.  This will remain the case until the credit agreement is corrected and funds paid to bring the account up to date.  Please note that this can seriously affect your chances of completing the qualification.  Any missed payments or insufficient funds on agreed collection dates, as detailed in the credit agreement Invoice will incur a £40.00 administration charge.  This charge will only be taken once in any calendar month period.  However, the charge can be taken multiple times if a credit agreement remains unpaid over several months. A collection officer will be appointed to collect any monies owed which remain unpaid. Additional costs incurred through this process will be passed on to the debtor.

10.7       The credit agreement offered by Exalt Training Limited is set over a max of 6-month period and is 0% APR.  Different instalment plans can be negotiated at point of sale, but no credit agreement is allowed to exceed 12 months in duration.  Once a course of study has begun (which will be highlighted on the credit Agreement Schedule of payments) the fees are due on the dates held within the credit agreement schedule.

10.8   In the event of notification to withdraw and where an instalment plan has been agreed, the Debtor, at time of cancellation, will be required to repay the remaining credit agreement balance in full as noted in the terms laid out in paragraph 10.7

11.  Copyright

11.01 All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.

12.         Other Terms

12.0       If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.  This Agreement shall be interpreted in all respects in accordance with the law of England and Wales.  The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement/Terms and Conditions.

12.02     If the whole, or any part, of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.

13.         Cancellation

13.01     Under this policy, you may cancel your purchase of the course of study within the period of 14 calendar days from the date on which the contract of purchase is concluded/enrolment is completed.  This is called as a “Cancellation Period”.  If you decide you do not want to commence the course during this period, a refund may be granted.

13.02     To cancel your course you must contact Exalt Training by telephone on 01202 612365 within our normal office hours of 9am to 5pm Monday to Friday. Further information will then be provided. The office is shut on Saturday and Sunday and on all Public Holidays.  A member of the administration team will then contact you to discuss the cancellation.

13.03     Hardcopy/Paper Content Courses:  You must return any course related hard copy materials in their original packaging to us at your own cost and risk, and in a resaleable condition.  We strongly encourage you to send the course materials by recorded delivery so that you can track the return.  If we do not receive the course material back the full course fee will remain collectable by us and no refund will be authorised.

13.04     Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in resaleable condition – we will process the refund due to you within thirty calendar days of our receipt of your written notice of cancellation.

13.05     Online/Digital Content Course: Once the course has been accessed/activated on our virtual learning environment, this is an indication of use of service and acceptance of our terms and conditions, as a result, at this point, no refunds will be issued, even within the standard cooling-off period of 14 calendar days.  After the cooling-off period refunds will be considered on a case-by-case situation dependent on the reasons.  This is done completely at the discretion of Exalt Training Ltd. To do this you must contact Exalt Training by telephone on 01202 612365 within our normal office hours of 9am to 5pm Monday to Friday. Further information will then be provided.

13.06     All cancellations will be subject to a 2.5% cancellation charge for administration, which would be deducted from any refund due to you.

13.07     Outside the Standard Terms and Conditions cancellations may be considered on a case-by-case situation.  This is at the discretion of Exalt Training Ltd.

13.08     As part of the cancellation process you will be required to confirm details so your refund can be issued.  Should you fail to complete these details within 30 calendar days of your request, your account will be reactivated, and your cancellation reversed.

13.09     Corporate Customers:  Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone (01202 612365) and confirmed by e-mail to enquiries@exalt-training.com.  If less notice is given it will be at the sole discretion of Exalt Training Limited if an alternative day for training is organised or any refund issued.

13.10     If a course cannot be run at the agreed day and time, then Exalt Training Limited will notify the customer 48 hours in advance of such a cancellation and will provide an alternative course date not more than 60 calendar days from the original booking.  If no date can be agreed a credit note can be raised for use in the future or a refund processed.

14.         Information Commission

14.01     We are registered with the Information Commissioners Office and are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority.