ILM Certificate in Leadership & Management


The Course:

ILM Certificate in Leadership & Management

Course Format

Weekly online workshops | Monthly coaching | Self-Study | Free Online CPD Access | In workplace delivery available for larger groups.


Individuals who want to progress in a leadership or management role: Team Leaders | New Managers | Supervisors 

Start Dates:

Rolling start schedule. Contact us for latest availability. 


£850. Interest-Free Flexible Payment Plans available. 

Building a Firm Foundation for Future Management Success

The Level 3 Certificate of Leadership & Management offers you the business knowledge and management skills required to be a successful first line manager. Accredited by the globally recognised Institute of Leadership & Management, this qualification is sought after in all sectors as a demonstration of management skills and is the perfect preparation for employers or individuals serious about development and progression.

This qualification is ideal if you are have management responsibilities but no formal training, and are serious about developing your abilities. It’s particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures.

The course is built around the fundamental principles of management including; understanding how to organise and delegate, communication, team leadership, change, innovation and managing people and relationships. Your course will be tailored to meet your specific requirements. 

Who is it for?

The course is suitable for managers, team leaders or supervisors who have had little or no formal training and would like to develop as leader. You may be working in a management role with your own team, or your manager may be preparing you for a future role.  


Course Content:

During the course, your Skills Coach cover key management topics, theories and models, whilst equipping you with practical guidance on using these tools in the workplace. The units in this qualification fall into seven broad areas which form the basis of the teaching sessions and assignments. These are:

  • core management skills – such as understanding how to organise and delegate
  • ability to perform management tasks –manage projects, lead meetings
  • team leadership – for example, how to motivate people to improve performance
  • change and innovation – plan and manage change, create a culture of innovation
  • a full range of communications skills – including managing feedback
  • managing people and relationships – negotiation, networking, building relationships
  • leadership – understand leadership, use action learning to develop your leadership capabilities.

Your workshops and teaching tailored to meet your specific requirements and on enrolment you’ll choose units/credits from Group 1 and Group 2 topics.  Our experienced Skills Coaches will help to support you in this process, working with you/your employer to maximise this development opportunity.

  • Solving Problems and Making Decisions
  • Understanding Innovation and Change in an Organisation
  • Planning Change in the Workplace
  • Planning and Allocating Work
  • Writing for Business
  • Contributing to Innovation and Creativity in the Workplace  
  • Understanding Customer Service Standards and Requirements
  • Giving Briefings and Making Presentations
  • Understanding Leadership
  • Understand How to Establish an Effective Team  
  • Understanding How to Motivate to Improve Performance  
  • Developing Yourself and Others
  • Understanding Conflict Management in the Workplace
  • Understanding Stress Management in the Workplace
  • Understanding Discipline in the Workplace
  • Understanding Recruitment and Selection of New Staff in the Workplace
  • Understanding the Induction of New Staff in the Workplace
  • Understanding Training and Coaching in the Workplace
  • Understanding Quality Management in the Workplace
  • Understanding Organising and Delegating in the Workplace
  • Managing Workplace Projects
  • Understanding Health and Safety in the Workplace
  • Understand the Organisation and its Context
  • Understanding Performance Management
  • Understanding Costs and Budgets in an Organisation
  • Understanding How to Manage the Efficient Use of Materials and Equipment
  • Understanding the Communication Process in the Workplace
  • Understanding Negotiation and Networking in the Workplace
  • Understand How to Lead Effective Meetings
  • Understanding Workplace Information Systems  
  • Understanding Marketing for Managers
  • Understanding Support Services Operations in an Organisation
  • Understanding Sustainability and Environmental Issues in an Organisation
  • Understanding Procurement and Supplier Management in the Workplace
  • Understanding and Developing Relationships in the Workplace
  • Understand How to Manage Contracts and Contractors in the Workplace
  • Understanding Incident Management and Disaster Recovery in the Workplace
  • Understanding Security Measures in the Workplace
  • Understanding How to Manage Remote Workers
  • Leading and Motivating a Team Effectively
  • Developing Own Leadership Capability Using Action Learning (Diploma only)
  • Understanding Good Practice in Mentoring within an Organisational Context
  • Understanding Mental Health in the Workplace
  • Understanding Good Practice in Coaching within an Organisational Context
  • Developing Yourself as a Team Leader
  • Improving Performance of the Work Team
  • Planning and Monitoring Work
  • Developing the Work Team
  • Induction and Coaching in the Workplace
  • Meeting Customer Needs
  • Working Within Organisational and Legal Guidelines
  • Providing Quality to Customers
  • Using Information to Solve Problems
  • Understanding Change in the Workplace
  • Maintaining a Healthy and Safe Working Environment
  • Diversity in the Workplace
  • Using Resources Effectively and Efficiently in the Workplace
  • Communicating with People Outside the Work Team
  • Briefing the Work Team
  • Workplace Communication  
  • Workplace Records and Information Systems
  • Business Improvement Techniques
  • Leading Your Work Team
  • Managing Yourself
  •  Enterprise Awareness
  • Working With Customers Legally
  • Setting Team Objectives in the Workplace
  • Gathering, Interpreting and Utilising Data in the Workplace
  • Methods of Communicating in the Workplace
  • Satisfying Customer Requirements
  • Understanding Effective Team Working
  • Building an Awareness of Waste Management
  • Effectively Selling to Customers
  • Understanding Sales in the Workplace
  • Developing Yourself as an Effective Team Member
  • Understanding the Management Role to Improve Management Performance
  • Planning and Leading a Complex Team Activity
  • Managing Equality and Diversity in Own Area
  • Managing Risk in the Workplace
  • Delegating Authority in the Workplace
  • Developing People in the Workplace
  • Developing Your Leadership Styles
  • Understanding Financial Management  
  • Management Communication
Leadership & Management Qualifications

Senior Leader | Strategic Leadership | Level 7

For experienced leaders to enrich expertise and support enable high performance teams.
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