GP Assistant Practice Manager



GP Assistant Practice Manager Programme


Working in the primary care sector and in all sizes of practice, PCN or Training Hub, this is suitable for those already new in role or aspiring into a supervisory or first line management role and who may subsequently, move into a full management role.

They are expected to have some supervisory/management responsibilities, such as supporting, managing and developing team members, involved in leading projects, planning and monitoring workloads and resources. They may also be responsible for delivering operational plans, resolving problems, or building work relationships with colleagues at the same level or above.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

The programme covers a wide spectrum of core topics, providing scope for specilasm during future career progression.  

This programme includes (at no extra cost) either the ILM Level 3 Certificate in Leadership & Management or the ILM Level 3 Certificate in Coaching & Mentoring. 

Who is this for?

Depending on your job role, your title may vary but typical job roles for this apprenticeship include: 

Assistant Practice Manager, Reception Supervisor, Administration Supervisor, PCN Team leader, Assistant Manager roles.

What is covered?

Teaching is delivered through monthly two-hour-long workshops, supported with regular 1:1 coaching, self-led learning and assessments.

During the programme you will be taught and assessed on the following knowledge, skills and behaviours: 


Interpersonal excellence – managing people and developing relationships 

Leading people – Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.

Managing people – Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

Building relationships – Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.

Communication – Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

Organisational performance – delivering results

Operational management – Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.

Project management – Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.

Finance – Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.

Personal effectiveness – managing self

Awareness of self – Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.

Management of self – Understand time management techniques and tools, and how to prioritise activities and approaches to planning

Decision making – Understand time management techniques and tools, and how to prioritise activities and approaches to planning


Interpersonal excellence – managing people and developing relationships 

Leading people – Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

Managing people – Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

Building relationships – Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.

Communication – Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.

Organisational performance – delivering results

Operational management – Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions.  Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.

Project management – Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.  Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.

Finance – Applying organisational governance and compliance requirements to ensure effective budget controls.

Self-awareness – Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

Management of self – Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

Decision making – Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.


Takes responsibility – Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations.

Inclusive – Open, approachable, authentic, and able to build trust with others.  Seeks views of others.

Agile – Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.

Professionalism – Sets an example, and is fair, consistent and impartial.  Open and honest. Operates within organisational values




with Government funding of 95%  (non levy employers/SMEs)


full cost for levy payers

Why Partner With Us?

Other Programmes

GP Practice Manager


GP Assistant Practice Manager

Working in Partnership


Costs, processes and incentives

Completing my Level 5 is helping me to embed all the experience I’ve gained working in this sector, now I’m in a management role. I’m learning how to put into practice effective leadership and management principles and support our CQC rating.

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Give us a call and chat through your options on 01202 612365