Operations/Departmental Manager Level 5 Apprenticeship

Details | Knowledge, Skills and behaviours | End Point Assessment


Gain the skills and experience you need to become a successful Operations/Departmental Manager.

Are you looking for a challenging and rewarding career in operations management? If so, the Level 5 Operations/Departmental Manager Apprenticeship at Exalt-Training is the perfect opportunity for you.

In this apprenticeship, you will learn the skills and knowledge you need to manage all aspects of an organisation’s operations. You will gain experience in areas such as:

  • Planning and scheduling
  • Budgeting and fiscal management
  • Quality control and improvement
  • Human resources management
  • Customer service
  • Problem-solving

You will also develop your leadership and communication skills.

The Level 5 Operations/Departmental Manager Apprenticeship is a wonderful way to get your foot in the door of a career in operations management. You will gain valuable experience and skills that will make you a highly sought-after candidate for jobs.

To be eligible for this apprenticeship, you must have:

  • A Level 4 qualification or equivalent
  • A strong interest in operations management
  • Excellent communication and interpersonal skills
  • The ability to work independently and as part of a team

Apply now and start your journey to becoming a successful Operations/Departmental Manager!

Awarding Body

  • Strategic planning and alignment with organizational objectives
  • Change management and overcoming barriers
  • Commercial awareness and identifying opportunities
  • Operational planning and performance monitoring
  • Data analysis, reporting, and management information
  • Resource management and outcome delivery
  • Risk identification, mitigation, and project management
  • Budget monitoring and financial implications consideration
  • Effective communication and presentation skills
  • Talent management and team development
  • Conflict management and negotiation
  • Collaboration and networking with stakeholders
  • Self-reflection, personal development, and time management
  • Decision making and problem-solving abilities
  • Access to free CPD programmes and additional coaching sessions
  • Online delivery with live teaching and catch-ups if you can’t make a session
  • Dedicated Skills Coach for the duration of your apprenticeship journey
  • Experienced Tutors, Coaches & Support Team
  • Easy onboarding and induction process

Thank you so much for helping me get through it, I honestly wouldn’t have been able to do it without your help and guidance! So, thank you so much for being there so quickly when I needed help!

Dental Nurse Apprentice


  • Duration: 18 Months 
  • Eligibility requirements: To be eligible for the apprenticeship, you must be at least 16 years old and not in full-time education. You will also need to have basic literacy and numeracy skills and be able to pass a Disclosure and Barring Service (DBS) check.
  • Assessment: Throughout the apprenticeship, you will be assessed on your practical skills and knowledge. The final assessment will take the form of a synoptic assessment.
  • Career prospects: You may have the opportunity to progress to further career opportunities, such as management or senior support roles.
  • Support available:
    • Experienced Tutors, Coaches & Support Team,
    • Dedicated Skills Coach for the duration of your apprenticeship journey,
    • Easy onboarding, and induction process,
    • Access to free CPD programmes and additional coaching sessions

Adult Care Worker Level 2 Apprenticeship

Why study with Exalt?

Focused: Precision in Every Endeavor

We are architects of precision. We sculpt programs with meticulous attention, tailoring each facet to meet precise aims and unique requirements. When we commit, we do so resolutely, sparing no effort to ensure your journey is not just remarkable, but remarkable for you.

Collaborative: A Symphony of Success

Alone, we can accomplish much. Together, we can redefine the boundaries of achievement. Collaboration is not just a buzzword; it’s the harmony that resonates within us. We stand shoulder to shoulder with stakeholders, nurturing mutual aspirations and embracing the extra mile as a testament to our unwavering unity.

Adaptable: Crafting Futures, One Need at a Time

In a world of constant change, we are the chameleons of education. Adapting is not just a choice; it’s in our DNA. From programs to platforms, timetables to personal aspirations, we bend and mold ourselves to accommodate the symphony of your needs, ensuring your growth knows no bounds.

Units Covered in the Apprenticeship

An Operations/Departmental Manager must know and understand:

Operational management

Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.

Project management

Know how to set up and manage a project using relevant tools and techniques and understand process management. Understand approaches to risk management.


Understand business finance: how to manage budgets, and financial forecasting.

Leading people

Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.

Managing people

Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.

Building relationships

Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.


Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.


Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.

Management of self

Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.

Decision making

Understand problem solving and decision-making techniques, including data analysis.

Understand organisational values and ethics and their impact on decision making.

An Operations/Departmental Manager must be able to:

Operational management

Able to input into strategic planning and create plans in line with organisational objectives.

Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.

Project management

Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.


Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly.

Leading people

Able to communicate organisational vision and goals and how these to apply to teams.

Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.

Managing people

Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.

Building relationships

Able to build trust, and use effective negotiation and influencing skills and manage conflict.

Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.


Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.


Able to reflect on own performance, working style and its impact on others.

Management of self

Able to create a personal development plan. Use of time management and prioritisation techniques.

Decision making

Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques

Drive to achieve in all aspects of work. Demonstrates resilience and accountability.

Determination when managing demanding situations. Seeks new opportunities.

Open, approachable, authentic, and able to build trust with others.  Seeks the views of others and values diversity.

Flexible to the needs of the organisation. Is creative, innovative, and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.

Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.

End Point Assessment (EPA)

Situational Judgement Test 

Answered through a multiple-choice exercise (but not necessarily
undertaken as an online or computer-based test).

Professional Discussion

To achieve final certification, the apprentices must have completed and achieved these end-point assessments

Are You Interested in the Operations/Departmental Manager Apprenticeship?

Please call us on 01202 612365 or use the form below to discuss your options.