• Current research and development in the health and social care sector
• Theories underpinning the learning, development and motivation of individuals and teams
• The role of the team and the internal and external environment in which it operates
• Values and ethics and the principles and practices of diversity, equality, rights, and inclusion
• Approaches to dignity and respect
• The principles and practice of supervision with their staff
• The theories and up-to-date research and best practice that underpin practice decision making
• The working practices surrounding legislation, national and local solutions for safeguarding and risk management of children, young people, and families
• A healthy, safe, and stimulating environment that fulfils health & safety legislation and requirements
• The safeguarding requirements contained within mandatory local safeguarding training or nationally accredited equivalent
• The principles and practice of statutory frameworks, standards, guidance, and Codes of Practice
• The quality assurance of health and social care in line with OFSTED, CQC and other regulatory bodies
• Approaches to developing and implementing improvement, including use of data
• The theories of intervention that meet the needs of children, young people, and adults within the family
• The practices and principles of resource management
• How to create engagement and innovation in the development of practice
• The commissioning cycle and its application
• Inter-agency and multi-agency work and its role in ensuring positive outcomes
• Techniques to influence, persuade and negotiate with others
• Principles of: reflective practice; how people learn; effective continuing professional development
• Academic research, evidence-based data, policy developments, practice developments

• The principles of long-term care and support for children and young people

• The legislation, the theoretical approaches, and the compliance requirements for running a residential care home for the care and support of children and young people

• The theory and best practice in the use of restraint

• Maintains and develops a leadership style that sets the ethos, aims and approach to the work
• Manages the application of professional judgement, standards, and codes of practice
• Creates a strong sense of team purpose
• Models an ethos that actively promotes equality, resilience, dignity and respects diversity and inclusion
• Actively seeks the views of others
• Develops and delivers excellent quality supervision practice and decision making
• Demonstrates evidence-based practice and models the effective use of up-to-date research and theories
• Identifies and manages risk
• Monitors, evaluates, and improves the working environment to ensure it is safe
• Sets clear, measurable objectives
• Uses data to evaluate the effectiveness of outcomes
• Develops, facilitates, and leads changes in working practices that deliver improved outcomes
• Actively encourages the participation of children, young people, and families in service improvement
• Manages the quality assurance of the service provided and proposes improvements
• Manages and deploys total resource (e.g. people, finance, IT property) to maximise outcomes
• Mobilises collective action across service boundaries and within the community to manage resources
• Commissions and contract manage external providers
• Collaborates with partner agencies and resolves complex issues to achieve best outcomes
• Builds an ethos of learning and continuous improvement across partner organisations
• Evaluates practice of team members
• Assesses learning styles of self and team members and identifies development opportunities
• Listens to, challenges, and supports practitioners
• Engages in reflective practice and develops a learning culture across the team

• Ensures each child receives the care and that the continuity of care for each child is in place

• Models the behaviour expected from staff and communicates a clear message about the responsibilities required in the care and support of children

• Manages and monitors safe systems of physical restraint

The values and behaviours expected of a Children, Young People and Family Manager 

• Care: Respecting and valuing practitioners, encouraging, and enabling them to deliver excellent practice
• Compassion: Consideration and concern, combined with robust challenge and support 
• Courage: Having honest conversations and encouraging practitioners to offer their own solutions to improving practice
• Communication: Building relationships with practitioners, peers, and partner organisations 
• Competence: Knowing the business, knowing what good practice looks like in others and having a relentless focus on delivering improved outcomes
• Commitment: Demonstrating a strong moral purpose, modelling the ethos, building the skills of others, retaining, and maintaining and own practice skills through effective CPD