Operations/Departmental Manager Level 5 Apprenticeship
Overview
Are you looking for a motivated and talented individual to join your management team? If so, consider hiring an Operations/Departmental Manager Level 5 apprentice.
Apprenticeships are a great way to upskill your employees and give them the skills they need to succeed in a variety of management settings. They are also a great way to attract and retain top talent.
An Operations/Departmental Manager Level 5 apprenticeship will teach apprentices the skills and knowledge they need to succeed in management, including:
- Managing teams and projects
- Communicating effectively
- Using IT systems
- Analysing data
- Problem-solving
- Leadership
- Strategic planning
In addition to these skills, apprentices will also gain valuable experience working in a real-world management environment. This will give them the opportunity to develop their skills and knowledge, and to build their network.
Awarding Body
- Strategic planning and alignment with organizational objectives
- Change management and overcoming barriers
- Commercial awareness and identifying opportunities
- Operational planning and performance monitoring
- Data analysis, reporting, and management information
- Resource management and outcome delivery
- Risk identification, mitigation, and project management
- Budget monitoring and financial implications consideration
- Effective communication and presentation skills
- Talent management and team development
- Conflict management and negotiation
- Collaboration and networking with stakeholders
- Self-reflection, personal development, and time management
- Decision making and problem-solving abilities
- Access to free CPD programmes and additional coaching sessions
- Online delivery with live teaching and catch-ups if you can’t make a session
- Dedicated Skills Coach for the duration of your apprenticeship journey
- Experienced Tutors, Coaches & Support Team
- Easy onboarding and induction process
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Details
- Duration: 18 Months
- Eligibility requirements: To be eligible for the apprenticeship, the apprentice must be at least 16 years old and not in full-time education. They will also need to have basic literacy and numeracy skills and be able to pass a Disclosure and Barring Service (DBS) check.
- Assessment: Throughout the apprenticeship, the apprentice will be assessed on their practical skills and knowledge. The final assessment will take the form of a synoptic assessment.
- Support available:
- Experienced Tutors, Coaches & Support Team,
- Dedicated Skills Coach for the duration of your apprenticeship journey,
- Easy onboarding, and induction process,
- Access to free CPD programmes and additional coaching sessions
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Why Partner with Exalt?
Focused: Precision in Every Endeavor
We are architects of precision. We sculpt programs with meticulous attention, tailoring each facet to meet precise aims and unique requirements. When we commit, we do so resolutely, sparing no effort to ensure your journey is not just remarkable, but remarkable for you.
Collaborative: A Symphony of Success
Alone, we can accomplish much. Together, we can redefine the boundaries of achievement. Collaboration is not just a buzzword; it’s the harmony that resonates within us. We stand shoulder to shoulder with stakeholders, nurturing mutual aspirations and embracing the extra mile as a testament to our unwavering unity.
Adaptable: Crafting Futures, One Need at a Time
In a world of constant change, we are the chameleons of education. Adapting is not just a choice; it’s in our DNA. From programs to platforms, timetables to personal aspirations, we bend and mold ourselves to accommodate the symphony of your needs, ensuring your growth knows no bounds.
Units Covered in the Apprenticeship
An Operations/Departmental Manager must know and understand:
Operational management
Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
Project management
Know how to set up and manage a project using relevant tools and techniques and understand process management. Understand approaches to risk management.
Finance
Understand business finance: how to manage budgets, and financial forecasting.
Leading people
Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
Managing people
Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
Building relationships
Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
Communication
Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
Self-awareness
Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.
Management of self
Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
Decision making
Understand problem solving and decision-making techniques, including data analysis.
Understand organisational values and ethics and their impact on decision making.
An Operations/Departmental Manager must be able to:
Operational management
Able to input into strategic planning and create plans in line with organisational objectives.
Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.
Project management
Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
Finance
Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly.
Leading people
Able to communicate organisational vision and goals and how these to apply to teams.
Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.
Managing people
Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.
Building relationships
Able to build trust, and use effective negotiation and influencing skills and manage conflict.
Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.
Communication
Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.
Self-awareness
Able to reflect on own performance, working style and its impact on others.
Management of self
Able to create a personal development plan. Use of time management and prioritisation techniques.
Decision making
Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques
Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
Determination when managing demanding situations. Seeks new opportunities.
Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.
Flexible to the needs of the organisation. Is creative, innovative, and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.
Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.
End Point Assessment (EPA)
Situational Judgement Test
Answered through a multiple-choice exercise (but not necessarily
undertaken as an online or computer-based test).
Professional Discussion
To achieve final certification, the apprentices must have completed and achieved these end-point assessments
Are You Interested in the Operations/departmental Manager Apprenticeship?
Please call us on 01202 612365 or use the form below to discuss your options.