TRAIN. GAIN. MAINTAIN. Customer Service

Programme Includes

  • Business Fundamentals
  • Processes
  • Policies & Regulations
  • External Environmental Factors
  • IT
  • Building Relationships
  • Communication
  • Organisational Skills
  • Project Management

  • Customer Services Specialist

    Level 3 Apprenticeship
    15 months

    The Customer Services Specialist is for someone who can make recommendations and influence change through analysing customer service performance and gain insights to measure impact. This learning will support influencing and interpersonal skills as well communication.

    These skills will support a ‘right for time’ service, and align to the your practice’s core values whilst understanding legislative requirements.

    Key responsibilities may include: providing a positive customer experience, being an expert on the organisation’ s products, sharing knowledge and expertise, gathering information and data .

    Job Roles:

    Dental Receptionist, Customer Services Team, Client Services Team, Chair-Side Support Team.