Dental Practice Manager Apprenticeship



Dental Practice Manager, Level 4 Apprenticeship

Who is it For?

The Practice Manager is responsible for managing all non-clinical aspects within a practice/s to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values. The Practice Manager leads the team by providing support and direction to enhance performance, skills and knowledge of all practice staff.

This is an entry level role which provides the foundation knowledge, skills and experience for progression into a number of career paths including Practice Manager, Area Manager and Regional Manager leading to Senior Management roles.

What is Covered?

During the programme you will be taught and assessed on the following knowledge, skills and behaviours:


The practice manager will have knowledge of:

Human Resources

Policies, procedures and processes for:

recruitment, selection, contracts

personal/professional development planning (induction and training)

performance management (supervision and appraisal)

equality, diversity, grievance, discipline, whistleblowing

rota management and absence management

Patient Care

Clinical frameworks, guidelines and processes for:

establishing high quality patient care/customer service standards

managing the patient journey

managing patient records and databases (updates, recalls, governance)


understanding and knowledge of all roles within dental team

broad understanding of dental diseases

understanding and executing of clinical audits

understanding of dental terminology


The market within which the practice operates with regard to:

size, share, competitor profile

effective strategies for attracting and retaining patients

how to represent the practice in the local community

Risk Management

Legal and ethical requirements set out by external regulators with particular reference to:

General Health and Safety (e.g. facilities, fire)

Healthcare Safety (e.g. Infection Control, Waste, Radiation, Medical Emergencies)

Information Governance (e.g. confidentiality, information security, data protection, access to records)

Quality Assurance

A Registered Manager’s responsibilities to:

Establish internal standards (policies & procedures) for high quality care

Train the team to meet internal and external standards

Implement monitoring systems for continuous improvement e.g. complaints handling, learning from feedback, incidents, complaints


How to collect, use, interpret and report relevant financial data to: – establish budgetary & production targets

manage claims and monitor compliance with claim requirements

meet the expectations of organisational stakeholders

Dental Industry

Requirements for:

service delivery and remuneration under the National Health Service

service delivery and remuneration for private delivery of dental care

local / national changes in dental service delivery

Skills The practice manager will be able to:
Leadership skills 

Lead (in non-clinical matters) and motivate the practice team effectively by:

Understanding the role and responsibilities of a manager

Communicating the organisation’s vision and strategy

Clarifying & supporting company policies

Setting clear goals and expectations

Supporting individual personal and professional development

Providing mentoring & coaching for individual team members

Being able to seek feedback on workplace performance

Leading by example

Strategic thinking at a local/practice level

Management skills

Organise efficient operational practice systems by:

setting SMART objectives

planning and delegating work

allocating resources efficiently to meet deliverables and deadlines

monitoring, evaluating and improving individual and team processes

developing advanced IT Skills to meet requirements in role (SOE/R4)

Communication Skills

Communicate effectively with internal/ external stakeholders (senior management, patients, team, dental reps, colleagues, third parties) when:


presenting internal & external marketing plans and campaigns

presenting and interpreting data for Senior Management

briefing the work team

communicating change


The practice manager will demonstrate:


Integrity and moral leadership

Commitment to the General Dental Council Standards for the Dental Team


An approach which is fair, equitable and credible

Reliability with high standards

A commitment to excellent customer service Effective time management and self-management Willingness to help others as required, e.g. on reception

Commercially astute

ability to be business focused and patient/customer centric.

capability for managing budget, practice development and growth

ability to improve data from local knowledge e.g. using practice profiles


A caring approach toward patients and colleagues

A commitment to striving for the best at all times


ownership and accountability for practice and leads team.

informed decision-making to ensure safety and best practice at all times

Reflection and Self Awareness

Impact and influence when working with others

an awareness of how to get the best from each individual




with Government funding of 95%  (non levy employers/SMEs)


full cost for levy payers

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