Apprenticeship
Includes:
- Marketing
- Risk management
- Health promotion
- Patient care
- Human resources
- Medical emergencies
- Clinical quality assurance
- Finance
- Dental industry
Dental Practice Manager, Level 4 Apprenticeship
Who is it For?
The Practice Manager is responsible for managing all non-clinical aspects within a practice/s to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values. The Practice Manager leads the team by providing support and direction to enhance performance, skills and knowledge of all practice staff.
This is an entry level role which provides the foundation knowledge, skills and experience for progression into a number of career paths including Practice Manager, Area Manager and Regional Manager leading to Senior Management roles.
What is Covered?
During the programme you will be taught and assessed on the following knowledge, skills and behaviours:
Knowledge | The practice manager will have knowledge of: |
|---|---|
Human Resources | Policies, procedures and processes for: recruitment, selection, contracts personal/professional development planning (induction and training) performance management (supervision and appraisal) equality, diversity, grievance, discipline, whistleblowing rota management and absence management |
Patient Care | Clinical frameworks, guidelines and processes for: establishing high quality patient care/customer service standards managing the patient journey managing patient records and databases (updates, recalls, governance) |
Clinical | understanding and knowledge of all roles within dental team broad understanding of dental diseases understanding and executing of clinical audits understanding of dental terminology |
Marketing | The market within which the practice operates with regard to: size, share, competitor profile effective strategies for attracting and retaining patients how to represent the practice in the local community |
Risk Management | Legal and ethical requirements set out by external regulators with particular reference to: General Health and Safety (e.g. facilities, fire) Healthcare Safety (e.g. Infection Control, Waste, Radiation, Medical Emergencies) Information Governance (e.g. confidentiality, information security, data protection, access to records) |
Quality Assurance | A Registered Manager’s responsibilities to: Establish internal standards (policies & procedures) for high quality care Train the team to meet internal and external standards Implement monitoring systems for continuous improvement e.g. complaints handling, learning from feedback, incidents, complaints |
Finance | How to collect, use, interpret and report relevant financial data to: – establish budgetary & production targets manage claims and monitor compliance with claim requirements meet the expectations of organisational stakeholders |
Dental Industry | Requirements for: service delivery and remuneration under the National Health Service service delivery and remuneration for private delivery of dental care local / national changes in dental service delivery |
| Skills | The practice manager will be able to: |
|---|---|
| Leadership skills | Lead (in non-clinical matters) and motivate the practice team effectively by: Understanding the role and responsibilities of a manager Communicating the organisation’s vision and strategy Clarifying & supporting company policies Setting clear goals and expectations Supporting individual personal and professional development Providing mentoring & coaching for individual team members Being able to seek feedback on workplace performance Leading by example Strategic thinking at a local/practice level |
| Management skills | Organise efficient operational practice systems by: setting SMART objectives planning and delegating work allocating resources efficiently to meet deliverables and deadlines monitoring, evaluating and improving individual and team processes developing advanced IT Skills to meet requirements in role (SOE/R4) |
| Communication Skills | Communicate effectively with internal/ external stakeholders (senior management, patients, team, dental reps, colleagues, third parties) when: negotiating presenting internal & external marketing plans and campaigns presenting and interpreting data for Senior Management briefing the work team communicating change |
Behaviours | The practice manager will demonstrate: |
|---|---|
Ethical | Integrity and moral leadership Commitment to the General Dental Council Standards for the Dental Team |
Professional | An approach which is fair, equitable and credible Reliability with high standards A commitment to excellent customer service Effective time management and self-management Willingness to help others as required, e.g. on reception |
Commercially astute | ability to be business focused and patient/customer centric. capability for managing budget, practice development and growth ability to improve data from local knowledge e.g. using practice profiles |
Passionate | A caring approach toward patients and colleagues A commitment to striving for the best at all times |
Responsible | ownership and accountability for practice and leads team. informed decision-making to ensure safety and best practice at all times |
Reflection and Self Awareness | Impact and influence when working with others an awareness of how to get the best from each individual |
Cost:
£450
with Government funding of 95% (non levy employers/SMEs)
£9,000
full cost for levy payers
Why Partner With Us?
- Experienced Tutors, Coaches & Support Team
- Online delivery with live teaching and catch-ups if you can't make a session
- Flexible payment schedule
- Dedicated Skills Coach for duration of your apprenticeship journey
- Easy onboarding and induction process
- Access to free CPD programmes and additional coaching sessions
- Regulated by Ofsted and ESFA
Send us a Message
Email the team with your questions and we will be in touch enquiries@exalt-training.com or complete this form
Call Us
Give us a call and chat through your options on 01202 612365