Conflict Management

Collaborate, Compete, Avoid, Accommodate and Compromise. 

During this two-hour workshop (one of our most popular) you will explore conflict scenarios, roles and behaviours. You’ll prep your own techniques for identifying and effectively managing conflict situations in your workplace, harnessing the energy of this fascinating human dynamic.

This online session is delivered by one of our experienced and qualified ILM Leadership & Management Skills Coaches who will equip you with the knowledge and skills to improve your personal and team performance.

The course covers:

• Causes of conflict in the workplace
• How conflict develops
• The effects of conflict in the workplace
• Positive impact of conflict
• The importance of conflict management

There are numerous conflict management techniques and models. We will cover:

• problem-solving cycles
• the Thomas-Kilmann conflict mode Instrument (TKI)
• Interest-Based Relational (IBR) approach
• Lederach theory of conflict transformation

We will also bring conflict management that you see in every day situations into discussion points to see how can resolve these situations.

For group bookings, we can deliver workshops in your workplace or online. Contact us to discuss your requirements.