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Programme Includes

  • Team formation and leadership
  • Project management
  • Presentation & reporting
  • Change management
  • Business value of Lean and Six Sigma improvement methods
  • Project selection and scope
  • Problem definition
  • Process mapping and analysis
  • Data analysis – basic tools
  • Process capability & performance
  • Root cause analysis, Experimentation Identification and prioritisation

  • Improvement Technician

    Level 3 Apprenticeship

    Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility.

    They are often associated with Lean and Six Sigma methodologies. Typically, Technicians work as a member of an operational team to resolve problems – preventing re-occurrence, engaging others in the issues affecting them and improving performance

    Key responsibilities may include: engaging team members in the identification of improvement opportunities and relevant countermeasures and controls, initiating and facilitating improvement activities through to confirmed resolution, providing local expertise in business improvement methods and basic tools to team.

    Job Roles:

    Sales, Call Centres, Contact Centres, Receptionist, Retail, Online/Telephone Sales