TRAIN. GAIN. MAINTAIN. Customer Services
Practitioner
APPRENTICESHIP

Programme Includes

  • Knowing your customers
  • Understanding the Organisation
  • Systems and Resources
  • Customer Experience
  • Product and Service Knowledge

  • Customer Services Practitioner

    Level 2 Apprenticeship

    Customer Service Practitioner Programme is for someone who can make recommendations and influence change through analysing customer service performance and gain insights to measure impact. This learning will support ability to provide a business focused service delivery, service improvement and a positive customer experience.

    Key responsibilities may include: dealing with orders and payments, gaining insight by measuring customer satisfaction, offering advice, guidance and support. measuring customer satisfaction, offering advice, guidance and support.

    Job Roles:

    Sales, Call Centres, Contact Centres, Receptionist, Retail, Online/Telephone Sales
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