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Programme Includes

  • Business Fundamentals
  • Processes
  • Policies & Regulations
  • External Environmental Factors
  • IT
  • Building Relationships
  • Communication
  • Organisational Skills
  • Project Management
  • Communication
  • Customer Service Specialist

    Level 3 Apprenticeship

    The Customer Service Specialist is for someone who can make recommendations and influence change through analysing customer service performance and gain insights to measure impact. This learning will support influencing and interpersonal skills as well communication. These skills will support a ‘right for time’ service, the experience and align to the organisations cores values whilst understanding legislative requirements.

    Key responsibilities may include: providing a positive customer experience, being an expert on the organisation’ s products, sharing knowledge and expertise, gathering information and data.

    Job Roles:

    Retail, Reception, Customer Services, Administration