Business Skills CPD - Exalt-Training

Business Skills online CPD

Discover our extensive range of online courses below. Kindly be aware that all prices presented here are exclusive of VAT. Please note that the course duration provided is an approximation based on the length of the video content. It does not include loading time or time spent contemplating the questions. Courses indicated with an asterisk (*) can also be obtained as part of a bundle, for a more comprehensive learning experience. We strive to deliver a highly professional learning environment to enhance your educational journey.

3 CPD units

Alcohol Personal Licence Holder

The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. Any organisation, business or individual who wishes to sell alcohol must have a licence. This is obtained from a Licensing Authority. This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives. The three main types of licence are covered, including applications, conditions, representations, and reviews.

CPD, Laser awards & Institute of Hospitality Approved

£125

Per Candidate

Duration: 90 Mins

2 CPD units

Anti-Harassment and Bullying

Your Company should be committed to providing a working environment free from harassment and
bullying and ensuring all staff are treated, and treat others, with dignity and respect.
This course covers the commitments that will be laid out in your company’s anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

CPD Approved

£35

Per Candidate

Duration: 32 Mins

2 CPD units

Anti-Bribery and Corruption

CPD & Institute of Hospitality Approved

£35

Per Candidate

Duration: 32 Mins

2 CPD units

Anti-Money Laundering

Money-Laundering is a major criminal problem, worldwide. This course starts by defining moneylaundering and describing the ‘regulated sector’ as defined by the Proceeds of Crime Act. The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You’ll learn about some of the ‘red flags’ which could indicate illegal activity, and the connections between money-laundering and certain financial institutions.

CPD & Institute of Hospitality Approved

£35

Per Candidate

Duration: 40 Mins

Banksman Training

This course, will cover common vehicle reversing accidents and the crucial role played by the banksman. It’ll also look at the controls and actions that can reduce the likelihood of such accidents. The course will start by identifying the three main categories of reversing accidents – injuries to pedestrians, damage to objects in the workplace and damage to street furniture along with coverage of other types of accidents.

£35

Per Candidate

Duration: 50 Mins

2 CPD units

Conflict Resolution in the Workplace

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce

CPD, IIRSM & Institute of Hospitality Approved

£35

Per Candidate

Duration: 35 Mins

3 CPD units

Customer Service

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

CPD Approved

£35

Per Candidate

Duration: 75 Mins

2 CPD units

Cyber Security

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

CPD & IIRSM Approved

£35

Per Candidate

Duration: 25 Mins

2 CPD units

Developing Good Employee Relations

Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time. This course will define employee relations and cover the many benefits good relations can bring to an organisation.

CPD & IIRSM Approved

£35

Per Candidate

Duration: 45 Mins

2 CPD units

Developing Teamwork

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

CPD, IIRSM & ILM Approved

£35

Per Candidate

Duration: 30 Mins

2 CPD units

Disciplinary Procedures

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

CPD Approved

£35

Per Candidate

Duration: 45 Mins

3 CPD units

Drug and Alcohol Awareness

CPD, IIRSM & Institute of Hospitality Approved

£35

Per Candidate

Duration: 80 Mins

3 CPD units

Effective Delegation

Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes. Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it.

CPD Approved

£35

Per Candidate

Duration: 110 Mins

3 CPD units

Equality, Diversity and Discrimination

We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee?
Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities.

CPD Approved

£35

Per Candidate

Duration: 70 Mins

3 CPD units

Facebook for Business

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘social media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you.

CPD Approved

£90

Per Candidate

Duration: 80 Mins

2 CPD units

Introducing GDPR

The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area. The GDPR is an incredibly important change to data privacy regulations so understanding its correct implementation is vital for all UK businesses and organisations, and particularly for staff who regularly deal with personal data. This online course is designed especially for those front-line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance.

CPD Approved

£35

Per Candidate

Duration: 60 Mins

2 CPD units

Introduction to Emotional Intelligence

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.

CPD & IIRSM Approved

£65

Per Candidate

Duration: 50 Mins

3 CPD units

Leadership Skills

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more. It then moves on to discuss developing teams including and team members by looking at the role leaders play in this. The final two modules cover the role communication plays in effective leadership and finishes off with a module about moving forward together to achieve a shared vision.

CPD & ILM Approved

£35

Per Candidate

Duration: 90 Mins

2 CPD units

Licensed Premises Staff Training

The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. It is
important for anyone working in licensed premises to have a basic understanding of these laws and
how they apply to them.
This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives.

CPD & Institute of Hospitality Approved

£35

Per Candidate

Duration: 60 Mins

2 CPD units

LinkedIn for Business

LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses. LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective.

CPD Approved

£90

Per Candidate

Duration: 45 Mins

2 CPD units

Managing Meetings

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.

CPD Approved

£35

Per Candidate

Duration: 60 Mins

Managing Occupational Health

This course explains the key elements, procedures and activities involved in successful Occupational Health and Safety Management in the workplace. The course show how professional Occupational Health and Safety Management benefits individuals and organisations. It will investigate workplace health models, including the basic criteria of the World Health Organisation model. You’ll discover the importance of a Health Needs Assessment and how it leads to the development of a Heath Management Strategy

CPD Approved

£35

Per Candidate

Duration: 90 Mins

2 CPD units

Managing Sickness and Absence

I think every Employee absence can be costly in terms of both lost time and money. It impacts businesses,
managers, and colleagues in ways that range from them having to take on extra work or undertake
additional training, to experiencing additional stress and a drop in morale.
This course will help you to understand the different types of absence and Identify ways of
measuring absence. It covers why you should complete return-to-work forms and how to conduct
effective return-to-work meetings. The course finishes off by explaining the formal processes
involved in managing absence and how to apply appropriate policies one would agree that poorly called or run meetings waste valuable time for any
organisation. This course will show you how to run meetings effectively and improve your ability to
instigate actions that are quick and efficient.
The course starts with some basic definitions and statistics that outline how important running
meetings effectively can be.

CPD Approved

£35

Per Candidate

Duration: 90 Mins

2 CPD units

Negotiation

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed. This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

CPD Approved

£35

Per Candidate

Duration: 45 Mins

2 CPD units

Objective Setting

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and adjust, as necessary.

CPD Approved

£35

Per Candidate

Duration: 30 Mins

2 CPD units

Preparing for a Job Interview

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions. The course also covers other things to consider in advance of the interview including planning how you will get there. It briefly covers some of the key differences between online and face to face interviews.

CPD Approved

£35

Per Candidate

Duration: 20 Mins

2 CPD units

Presentation Skills

Giving a successful presentation can be one of the hardest parts of many people’s jobs. Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough? What about the structure? The content? How should you use visual aids? Being a successful presenter also involves understanding your audience, their expectations and needs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

CPD Approved

£35

Per Candidate

Duration: 30 Mins

Problem Solving in a Workplace

This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved. You’ll learn about the three main areas in which problems can occur – people tasks and resources. Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.

CPD Approved

£35

Per Candidate

Duration: 30 Mins

3 CPD units

Project Management

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.
There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies

CPD Approved

£35

Per Candidate

Duration: 90 Mins

3 CPD units

Sales Skills

The course will start by providing an overview of the basic rules for salespeople, along with the right mindset, self-assessment, and the goals you’ll need in the short, medium, and long term. It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as
well as walking you through a typical face-to-face meeting.

CPD Approved

£35

Per Candidate

Duration: 120 Mins

3 CPD units

Search Engine Optimisation for Business

Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages.

CPD Approved

£35

Per Candidate

Duration: 80 Mins

2 CPD units

Sexual Harassment in the Workplace

Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening, and all workers are protected by law from sexual harassment.
Handling accusations of sexual harassment can be difficult, and if not done correctly can lead to the company being held liable along with the perpetrator of the harassment.

CPD Approved

£35

Per Candidate

Duration: 55 Mins

3 CPD units

Social Media for Business

The Internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined. Three quarters of us in the developed world use the internet and Social media has become a serious business marketing technique with over 90% of businesses with an in‐house marketing department using social media for marketing and committing up to 20% of marketers time in that direction. So far as your social media audience in concerned, 43% of people aged 20‐29 spend more than 10 hours a week on social media sites.

CPD Approved

£149

Per Candidate

Duration: 100 Mins

2 CPD units

Stress Management

The Health and Safety Executive states that ‘work related stress develops because a person is unable
to cope with the demands being placed on them’. This can come from any aspect of their life but it
often comes from demands placed on them at work.

IIRSM & CPD Approved

£149

Per Candidate

Duration: 30 Mins

2 CPD units

Supervising Mental Health at Work

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.
The course starts by examining the negative effects of poor mental health on individuals and also considers the many benefits of mental health interventions by employers.

CPD Approved

£35

Per Candidate

Duration: 25 Mins

2 CPD units

The Principles of Performance Management

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective
approach.

CPD Approved

£35

Per Candidate

Duration: 55 Mins

3 CPD units

Time Management

Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people, however, this is easier said than done. We’ve all experienced that feeling of having more work to do than we can complete in the time we have.

CPD Approved

£35

Per Candidate

Duration: 105 Mins

2 CPD units

Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information
with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino’s and even individual store locations

CPD Approved

£90

Per Candidate